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In this case, HellSpin Casino is licensed aby the Government of Curacao. While MGA and UKGC licensing would instil more confidence, the government of Curacao has improved dramatically in recent years. The website now even has an area specifically for player protection issues.
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The casino’s on-line czat informed the player that he did not qualify for the nadprogram due to high nadprogram turnover. The player had sought a refund of his deposit but was told by the casino that he had owo trade it three times before it could be refunded. We couldn’t assist with the deposit refund request as the player chose owo continue playing with these funds. The player from Italy was facing challenges with withdrawing his winnings amounting owo 232,000 euro from Hellspin Casino. Despite having a verified account and compliant KYC documents, his withdrawal requests remained under review, as per customer service.
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